Perfriend

Support

How can we help?

Most answers are below. Still stuck? Send us a message and a real person will reply.

Getting started

Do I need an account?+

No. Tap Continue as guest and you're chatting. Save your account with your email or Google later to keep your friends across devices.

How does matching work?+

We look for someone searching right now who shares at least one of your interests. After a few seconds without a match, we widen the search to everyone so you're not stuck waiting.

Can I change my gender?+

No. It's set once at sign-up so the gender filter stays trustworthy for everyone. If you made a mistake, contact us below.

Chats and friends

How do I skip someone?+

Tap Skip, or press Esc twice on a keyboard. Press Esc again on the next screen to find a new chat.

I skipped someone by accident+

Open Recent in the sidebar. Everyone you've chatted with is there, and you can send a friend request.

How many friends can I have?+

Free accounts can keep 5 friends (sent requests count). Plus members have no limit.

Can strangers message me later?+

No. Private messages only open once you've both added each other as friends.

Plus and billing

What does Plus include?+

Unlimited friends and the gender filter, for $5.99/month or $49.99/year.

How do I cancel?+

In the chat app, open the ⚙ menu next to your name and choose Manage subscription. You keep Plus until the end of the period you paid for.

Can I get a refund?+

See our refund policy.

Safety

How do I report someone?+

Tap Report in the chat and choose a reason. The chat ends, they're blocked for you, and our team reviews it.

I was banned. What now?+

Read the Community Guidelines, then send an appeal using the form below.

Contact us

We usually reply within two business days. Safety reports are handled first.

If someone is in immediate danger, contact your local emergency services first.